Home | Featured | PHOTOS - Standard of service differ's from one Ambulance to another Ambulance company

PHOTOS - Standard of service differ's from one Ambulance to another Ambulance company

Source:

22 Comments Article Rating:0 | Read: 2216 | New today: 3 | Mobile Version

We received these photos of Trans-Care and Seals Ambulance service the other day with the follow statements. Then to be fair, while this may not have happened again we thought we should show what happened back in 2010 on a busy day with a CRH ambulance.

image Photo of CRH in handicap spot at Circle K - 2010 - Read more about this photo at the bottom of article.

We, CRH EMT's (Ambulance) are always held to high standard and 99% of the time; we don't mess up! We pride ourselves of our image just to allow a service that allows this kind of image is a slap in the face to us.

Trans-care truck parks in front of the Walmart in the FIRELANE on the east side, they are not to park in the fire lane, unless we are there for a emergency. Not only that but the driver disappeared into the store for about 20 minutes... Yes the Driver, so that truck was not on a call because they are non 911 service as of now.


and

Seals Crew was picking up a patient from the Hospital, The staff was wearing Capri's that day due to the heat... Totally Unprofessional for this line of work.

The photo of CRH was taken at Circle K on Gladstone Ave in 2010. We asked the question "Is that CRH parked in a handicap spot" To receive this response "The ambulance would have moved quickly if someone needed the spot. It was pure accident that it was parked in that spot. I could tell it was hard to find a spot in the parking lot."

Professional standards of service is important with any company, the company issues what is expected - I believe it depends on how the employees represent the company in which they work. Not all employees portray the company negatively but one can impact other employees giving the impression it is OK to bend the rules.


Advertisement

Want your business listed - email us submit@columbuzz.net


Keep Reading!

More from Featured
What is Popular today

Advertisement

Follow the comments ticker feed Comments (22 posted)

avatar
Scott 11/07/2012 09:54:03
When I stopped laughing at "99% of the time; we don't mess up!" - I realized that 1% of the time they DO mess up and hoped I'm never their "100th customer" that week.

If all you have to complain about is a crew wearing capris or parking in a fire lane (And ROFLMAO at "Well, CRH parked in a handicap spot, but we would have moved if we'd known, blah-blah-blah-hotcha-hotcha-hotcha" Double standard much?) you really should give it a rest.

If you've got proof of genuinely poor quality service, bring it. If all you've got is "image" issues, you should bag it.
Reply Great Comment I'm sorry, but this is wrong!
13
avatar
S 11/07/2012 10:04:06
You need to address the Columbus PD texting or facebooking while driving. Seen a lot of this. Or how much they break the basic traffic laws.
Reply Great Comment I'm sorry, but this is wrong!
-5
avatar
Phil Swaim 11/07/2012 16:15:36
If you recall, Harry McCawley had an editorial that he wanted the Txting ban to not apply to police officers because they may need to send a txt while out on patrol for official business. Oh, so if it's official business, it's okay, but what about if he is texting his wife or girlfriend?

It's either a full txt ban or no txt ban. I personally think you cannot enforce it so just give it a rest, especially if cops are going to txt and drive.
Reply Great Comment I'm sorry, but this is wrong!
-1
avatar
Admin 11/07/2012 10:09:47
If you can get a photo of them on their phone while driving yes please send that in 8123908015 and we will post.
Reply Great Comment I'm sorry, but this is wrong!
-4
avatar
A. Simpson 11/07/2012 11:32:33
Yeah, that'll teach 'em.
Reply Great Comment I'm sorry, but this is wrong!
0
avatar
PFarrell 13/07/2012 22:27:51
As anyone who has ever been transported by ambulance can tell, the Seals photo is obviously taken from inside the ER bay. This implies the photographer is either a CRH employee or employed by another ambulance company; either way the person was likely on duty. Also, it shows a patient, although the face here is obscured. Taking a photo of a patient without consent while on the clock breaks HIPAA rules, a federally mandated standard, and as such is illegal. I dare say that is a much worse issue than wearing capris. I now do not feel my privacy is safe in CRH ER bay, all because someone wanted to be childish aver attire. I will be bringing this to CRH's attention.
Reply Great Comment I'm sorry, but this is wrong!
5
avatar
Antihistamine 13/07/2012 23:17:11
PFarrell... Don't be stupid. The face is blacked out so there's no "HIPAA" violation. And the issue with this picture is the fact that the employee is wearing capris. Regardless of the fact that this is a private ambulance company, they are still uniformed services. They should wear professional attire when on duty.
Reply Great Comment I'm sorry, but this is wrong!
-12
avatar
A. Simpson 14/07/2012 11:53:33
The face being obscured in this posted photo does not negate the fact that the picture was taken...a violation.
Their ankles are showing. So what? Maybe their hair shouldn't be tied back either? And how dare they wear short sleeves! LOL This complainer must be completely oblivious to the type of weather we have been experiencing.
Reply Great Comment I'm sorry, but this is wrong!
7
avatar
Casper 14/07/2012 14:28:32
I highly doubt that this article was submitted by an actual CRH EMS employee. I've never heard any of them refer to themselves as "CRH EMT's (Ambulance)."

This poster is probably posing as an employee to put CRH EMS in a bad light.
Reply Great Comment I'm sorry, but this is wrong!
2
avatar
Dirty Dave 14/07/2012 15:19:45
Things that make you go hmmmmm!
Reply Great Comment I'm sorry, but this is wrong!
-6
avatar
IMPARTIAL OBSERVER 14/07/2012 23:59:37
Just an FYI, Columbus Fire is now allowing their firefighters to wear tech shorts on duty. There is nothing wrong with wearing capris or shorts. As long as the standard of patient care is not altered i personally see nothing wrong with shorts, capris or pants. None of the above alter how a patient is cared for!
Reply Great Comment I'm sorry, but this is wrong!
6
avatar
Paula Jarrett 15/07/2012 17:37:44
I agree w IMPARTIAL OBSERVER, about wearing capri or shorts. And I agree it's not what you wear, that makes you a skilled EMT or Paramedic.. However, I personally would not want to wear either, as I don't want any bodily fluids touching my skin. Afterall, HC providers wear gloves for their protection, and I guess that's why I would wear traditional scrubs. And definately no sandals or open-toed shoes!!!!
Reply Great Comment I'm sorry, but this is wrong!
3
avatar
IMPARTIAL OBSERVER 17/07/2012 22:33:42
I really am scared to see what happens with this contract! IT IS INSANE to think that the piece of trash we have as a mayor could ruin people in the city and countys chance of living. She will think she has done a good thing when someone who needed the care of an ambulance didnt get it and passed away. Then we will see how she responds to her being named on a HUGE lawsuit!
Reply Great Comment I'm sorry, but this is wrong!
-3
avatar
Phil Swaim 17/07/2012 23:55:44
You don't really seem impartial calling someone a piece of trash.

Secondly, the quality that we currently receive is what is being contractually obligated here. 4 ALS ambulances. 3 for city 1 for county just like right now. There must be a response time of 9 minutes maximum which is a national safety standard benchmark for quality service in response time.

No matter who is selected, the medical care is still under the management and supervision of the Hospital doctors. That's state statute.

So let me understand this. You are complaining that we are going to get at least the same great care, if not better, for almost $1million less than we do now? Wow.

Also, it should be known that CRH's proposal actually does not fulfill the quality requirements. They were going to use those ambulances to make interhospital runs. So while they are using our ambulances to make interhospital runs, we could have people dying in need of immediate care. Seems to me the CRH is the vendor of least quality here.
Reply Great Comment I'm sorry, but this is wrong!
0
avatar
Politics 101 19/07/2012 23:29:21
Phil Swaim 17/07/2012 23:55:44


No matter who is selected, the medical care is still under the management and supervision of the Hospital doctors. That's state statute.

WRONG. Indiana law only requires ALS to be hospital supervised and it is not designated by geography. For example, an Indianapolis hospital could sponsor the local ambulance service if it wanted to.

Also, it should be known that CRH's proposal actually does not fulfill the quality requirements. They were going to use those ambulances to make interhospital runs. So while they are using our ambulances to make interhospital runs, we could have people dying in need of immediate care. Seems to me the CRH is the vendor of least quality here.

Please provide proof that anyone has died waiting for a CRH ambulance in Bartholomew County and/or the City of Columbus. Also, please cite your standards of care issues Phil.
Reply Great Comment I'm sorry, but this is wrong!
1
avatar
Phil Swaim 20/07/2012 12:17:07
Get ready to have your mind blown by someone who actually knows what's going on.

First, all these ambulances are ALS and are therefore subject to hospital oversight per state law. Thank you for agreeing with me. Secondly, it is in the contract to have whomever will be the provider to select CRH as the hospital. So no, they cannot choose a hospital out of indianapolis.

I believe I have cited this. Look at City Council meetings. Go to them, in fact. It was clearly stated in public numerous times that CRH's proposal would severely decrease the availability of ambulances.

Many of your questions could simply be answered by going to meetings. I go to them and therefore know what I am talking about. Sure, I have questions, but I ask about it.
Reply Great Comment I'm sorry, but this is wrong!
-3
avatar
Politics 101 22/07/2012 11:38:05
Phil, Phil, Phil, once again, you are trying to polish a turd which from the looks of of things you are going to be doing non-stop for the next 3.5 years. Let me enlighten you a bit. ALS ambulance personnel operate under a DOCTORS LICENSE. An ALS ambulance service must have a SPONSORING HOSPITAL. They are NOT THE SAME THING. Stat operated as an ALS service from a Johnson County Hospital and a doctor in Johnson County. Just ask your buddy Roger Johnson who is the Mayor's hand picked expert on all things EMS or our out of town Fire Chief who also knows all things EMS.

The issues here are simple: Ambulance service is NOT FREE. Whomever is selected to operate ALS ambulance service in this town will operate it at a LOSS. No service, NOT ONE, makes money off of 911 ONLY AMBULANCE RUNS! It's the nature of the beast. What the Mayor has done is suggested that she can rent ambulances and hire civilians to be based in fire stations and operate an ambulance service. This is not software. This is not something Mayor Harvard can grasp. This is a public entity that has been successfully operated by Columbus Regional Hospital.

IF the issue is money, the hospital is willing to continue to do it BUT SOMEONE IS GOING TO PAY FOR IT. Someone is going to PAY FOR IT, PHIL, REGARDLESS OF WHO RUNS IT. If you think a $1.5 MILLION DOLLAR EXPANSION of city services is wise for the taxpayers of this community, I suggest we SWEEP YOU AND MAYOR ORACLE OUT in the next election.
Reply Great Comment I'm sorry, but this is wrong!
1
avatar
IMPARTIAL OBSERVER 18/07/2012 20:23:34
Phil,

Lets get one thing straight, i am impartial to whomever gets the contract. However i do believe that our current mayor going to run this city into the ground.

Next, there IS NOT 3 dedicated trucks to the city right now! There are 4 trucks to cover both city and county alike. If the mayor wants to compare apples to apples she may want to ask CRH what their response times are minus the national standard 4 minutes they have to leave the station. Also, city fire may get somewhere sooner than the ambulance, however if you know anything about EMS that is how it is designed! Thats why the city staffs their trucks with EMTs and Paramedics.
Reply Great Comment I'm sorry, but this is wrong!
-2
avatar
Phil Swaim 19/07/2012 13:27:23
I understand now how you claim to be impartial.


Now help me understand how demanding a standard of quality in a contract will run this city into the ground. I see what is going on and am very pleased at the responsibility our city government is taking. They've been working since February to gather data and information from the bidders. They have asked around to other communities that contract with and use Rural Metro and Trans care. Their quality of service checks out completely.

The way I understand it, we have 4 dedicated ALS ambulances right now. 3 for the city and 1 for the county. Is that not right? If not, that is the way it is going to be in the contract, according to the board of works.
Reply Great Comment I'm sorry, but this is wrong!
-1
avatar
IMPARTIAL OBSERVER 19/07/2012 22:42:26
No, that is not correct. The trucks are not designated city nor county. They cover both the city and county equally. If there are multiple calls in the city or the county the trucks will respond period. If and when the contracts become City vs county we will see a HIGH fall in standard of care. You talk about national standard of response times, if what mayor brown wants to happen goes through the time will increase to the county. We could see times close to double!

My question is if the mayor truly studies response times and where high volumes of runs occur she will see that EMS 4, which is stationed on 450 S, makes many calls to the companies that are in walesboro much more than they respond to state road 46. I would guess that they respond out to the industrial park at least once a day. If it were me i would leave it where it is at because if not response times will drop out there as well.

I have worked with every provider that has put in a bid except for the city. There is definately a personel and standard of care difference between each provider. I have also been informed that certain providers document that every call that they respond to is an ALS call, even if it is not. Thus charging the patient and their insurance a much higher bill.

I hope this insight may help some, phil i understand your infatuation with our mayor however as i have read many times on this and other sites are disappointed with her. She promised transparency. She did not and has continued to have more closed door meetings than any of the past leadership. Chief Henderson was not a favorite in my book, however i do believe that he, just like anyone else, deserves a public trial. Chief Thacker was not ever mentioned during the hiring process for the new fire chief, until he was hired and no one knew who he was.

Again, i hope that you will consider what i have said. I have sat back and watched the decisions that she has made and just shook my head in disbelief. I pray that Columbus will not take a sharp decline due to lack of common sense and quality judgement.
Reply Great Comment I'm sorry, but this is wrong!
-1
avatar
Phil Swaim 20/07/2012 01:11:31
I have no infatuation with this mayor. When does something horrible on the order of Fred Armstrong, then I will bite, but so far we have seen transperancy. No closed door meetings. Everything has been out in the open.

Henderson's case is a personnel issue and should therefore be handled as a private issue between employer and employee. State laws are clear and so is case law. For hearings concerning personnel issues, it needs to be closed. This is to protect not only the employee but also the process. This isn't a trial. It's an employment matter. If this were a trial, it would be in the courthouse in the public and with criminal consequences.

According to how the contract will be written, I see that the Fire Department will have a lot of oversight on the placement of ambulances so quality standards are maintained. We have a fire chief that is very qualified in this. We have firefighters who used to work for Medic 1 and I'm sure they are being called to the table to place these ambulances. It's certainly not a Mayor decision, but a fire department decision. The problem with Fred is that he made those kinds of decisions his and he failed at making those kinds of decisions. Most of the time he just deferred the decision or told someone to lie, as we have found out about CRH's original bid 5 years ago.

I haven't seen a major decision I hate yet. Trash tax gone, CDI demolished (HUGE transparency win there; returning properties and management back to the Redevelopment Commission with oversight from City Council), sports complex stopped, flood contingency plans going forward, making sure that our police and fire dept unions are happy with the major personnel decisions she makes (unheard of!), cutting padding out of budgets where we have been greatly over allocating, investigating capital improvement needs (has not been done in a decade!). Sorry, but I see responsibility like I never saw from Armstrong. Armstrong could make the average citizen feel warm and fuzzy, but he was a spin meister and at times an outright liar (as we saw in his farewell state of the city address.)

I'm not going to say that Kristen can't do anything wrong because we had it so bad for the last 8 years at least, but I will say that compared to what we did have, we have seen increased transparency, an increased care for the common citizen, and an awareness of the taxpayers' ownership of the City. Thank God that Columbus helped grow this talent and has this kind of talent to help us when we needed it dearly.

Again, when Kristen goes off the deep end, I'll be there to publicly denounce her, but for now she is showing great care for our City. I'm proud to be from Columbus!
Reply Great Comment I'm sorry, but this is wrong!
0
1 2 next total: 11 | displaying: 1 - 10

Speak your mind about this topic

  • Bold
  • Italic
  • Underline
  • Quote

Enter code in box to post comment:

Captcha

Today's Events

See 7day Schedule

Recent Opinions

avatar Hmmm / Fred Barkes RETIRING-Chief Deputy Roxanne is Interim Replacement / on 21/05/2013 17:46:23
avatar Lynn / Personally Attacking Columbus Man isn't going to change the outcome or rules / on 18/05/2013 21:09:35
avatar Michelle / Personally Attacking Columbus Man isn't going to change the outcome or rules / on 18/05/2013 04:02:10
avatar Keith White / This letter makes us all very proud here at Carver Toyota / on 17/05/2013 09:40:11
See more comments

Advertisment